1. General information, not medical advice
YourNurses.io gives general health information and guidance. It does not replace a doctor, nurse, pharmacist or other healthcare professional who knows you and can examine you. It does not diagnose conditions, prescribe or change medicines, or provide treatment.
2. In an emergency
If you think you or someone else may be seriously ill or injured, call your local emergency number now or go to the nearest emergency department. Do not wait for an answer from the assistant or a nurse.
Emergency numbers in the Philippines: 911 (National emergency (ambulance, police, fire)) · 143 (Philippine Red Cross ambulance). All numbers and where they work.
If you are thinking about harming yourself: 1553 (Mental health crisis; 24/7, including holidays) · 0917-899-8727 (Mental health crisis; 24/7) · 0919-057-1553 (Mental health crisis; 24/7) · 0966-351-4518 (Mental health crisis; 24/7).
Emergency guidance on YourNurses.io is always free.
3. How the AI works and where it can go wrong
- Answers are written by an AI model. A second AI reviews them for missed warning signs and unsafe advice, but both can make mistakes.
- The urgency level on each answer is a suggestion based on what you wrote. If you feel worse or more worried than the answer suggests, get care.
- The assistant can only use what you tell it and show it. It cannot examine you, take measurements or see your full medical history.
- When it cites a source, the source was reviewed by our clinical team on the date shown. Medical knowledge changes.
4. Test results, photos and documents
When the assistant explains a test result, it compares each value only with the reference range printed on your report. A value inside or outside that range is not a diagnosis; ranges differ between laboratories, and what a result means depends on you. Ask the person who ordered the test to explain it. The assistant can misread documents and photos and will say when it is unsure.
5. Nurses and healthcare professionals
Nurses who answer requests are verified before they can use the nurse desk. They give advice based only on what you send them, without examining you. Nurses reply when one is available, which may not be straight away.
6. Care directory
Listings of clinics, pharmacies and other services may be out of date. Opening hours, costs and services can change, so please check with the provider before you go. A listing is not a recommendation.
7. Translations
Website translations are drafts that are still being checked by fluent speakers, and the assistant's answers in some languages may be less accurate than in English. If something is unclear, ask again or switch to English.
8. Other websites
We link to public health organisations and other websites. We are not responsible for their content.